Reporting To

Senior Sales Team Lead

Job type

Full time (7:00am to 7:00pm) or other shift patterns, Monday to Friday additional hours may also be required on both weekday and weekends)

Job Purpose

You will be responsible to drive and achieve sales targets.

Nature and Scope

• Ensure maximum margin and revenue growth
• Achieve quarterly regional targets and support overall sales growth
• Ensuring top service levels are maintained
• Offering top of the line after-sales support and dispute resolution
• Flexibility to work varying shift patterns

Key Responsibilities

• Maintain a prompt response time for all customer and internal inquiries.
• Resolve customer disputes efficiently and professionally.
• Prepare and process quotations and sales orders accurately.
• Monitor all open orders to ensure timely delivery and proactive follow-up.
• Gather feedback on quotations that do not convert into orders to identify improvement areas.
• Identify opportunities for upselling and promoting value-added solutions.
• Support other departments by sharing insights on regional trends and customer requirements.
• Stay up to date with new products, features, and market developments.
• Maintain and update sales, quotation, and customer records.
• Manage open orders and consignment quotations effectively.
• Promote collaboration and harmony across departments.
• Assist your line manager with projects and operational matters as required.
• Be willing to work flexible hours, including occasional after-hours support for regional needs.

Competencies and Key Skills

• Ideally a degree holder
• Experience in sales and customer service
• Upholds professionalism at all times
• Highly focused and maintaining accuracy in extreme pressure situations
• Strong analytical and problem - solving skills
• Excellent organizational and multitasking skills
• Attention to detail
• Good communication skills, both verbal and written
• Time management skills
• Ability to work under strict deadlines
• Takes initiatives
• Willing to go an extra mile to offer better service
• Passionate and full of energy