Frequently Asked Questions
Account Management
How do I apply for a credit account?
To apply for a credit account, please contact our finance team. You may need to submit business details, trade references, and a credit application form.
Can I receive an invoice for my purchase?
Yes, invoices are sent via email once the order is processed. You can also download past invoices from your account dashboard.
Shipments
Can I place an order from outside the UK?
Yes, we ship internationally and serve customers worldwide.
Which shipping carriers do you use?
We work with FedEx, DHL, UPS, and other trusted logistics providers to ensure timely deliveries.
Can I use my own courier or freight forwarder?
Yes, if you prefer to use your own logistics provider, please let us know when placing your order.
Orders
Can I cancel or modify my order?
Order cancellations and modifications depend on the processing stage. Please contact our customer service team as soon as possible for assistance.
How do I check product availability?
Product availability is displayed on our website. If a product is out of stock, you can request a lead time or pre-order.
Do you offer alternative products if a part is unavailable?
Yes, we can recommend alternative products that meet the same specifications. Contact our sales team for assistance.
What if my required product is not listed on the website?
If you cannot find a specific product, contact us directly. We may be able to source it through our network of suppliers.
Are your products certified for aviation use?
Yes, all our products meet industry standards and come with relevant certifications, including OEM approvals, MSDS, and CoCs where applicable.
Returns & Refunds
Can I return a product?
Returns are subject to our return policy. Products must be unused and in their original packaging. Some items, such as hazardous materials, may not be eligible for return.
How do I request a refund or replacement?
If you receive a defective or incorrect item, contact our sales team with your order details, and we will assist with a resolution.
If you have any additional questions or concerns, please feel free to contact us .