Reporting To

Operations Director

Job Type 

Full Time

Job Purpose

We are seeking an experienced and detail-oriented ERP Support Coordinator to join our dynamic team. The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of our Enterprise Resource Planning (ERP) system - Priority Software. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of Priority Software, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.

Key Responsibilities

Technical Support:

• Provide first-level support for ERP system users, addressing and resolving issues in a timely and efficient manner
• Collaborate with IT and external Priority software provider to troubleshoot and resolve technical problems related to the ERP system
• Monitor system performance and proactively identify areas for improvement

User Training:

• Develop and deliver training programs for Priority software users to enhance their understanding of system functionalities
• Create user guides and documentation to assist users in navigating and utilising the Priority software effectively

Coordination and Communication:

• Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications
• Coordinate solution testing in line with project delivery plans
• Capture and report any negative results found during testing cycles
• Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades

System Optimisation:

• Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation
• Implement best practices for system usage and data management to enhance overall efficiency

Quality Assurance:

• Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards
• Develop and implement protocols for testing and validating system changes
• Other duties as assigned by the Operations Director or their designee

Competencies and Key Skills

• Experience in Priority software as a power user
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Project management skills are a plus

If you are a passionate and driven ERP Support Coordinator who thrives in a fast-paced environment, we'd love to hear from you. Join our team and contribute to the global distribution of Aerospace chemicals.

Please submit your updated resume along with a cover letter detailing your relevant experience to careers@aerospheres.com.

Please note that this is a full-time onsite position; remote work arrangements are not available. Also, only short-listed candidates will be contacted.