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Operations Director

Job Type

Full Time


Job Purpose

This role acts as the face of IT, so an approachable and friendly attitude is essential. You will play an important role in providing strategic, routine and emergency support to users. Ultimately, you should have a flexible working attitude and able to work under tight deadlines.


Key Responsibilities

  • First point of call for any IT related issue. 
  • Resolve infrastructure and system incidents. 
  • Carry out routine proactive tasks to ensure availability of systems.
  • Promote a positive team environment and be totally committed to provide the support.
  • Undertake general troubleshooting and investigative work with all types of Hardware and Software.
  • Setup new users and configure their workstations or laptops.
  • Improve IT Systems, processes, policies in support, better reporting, information flow and management.
  • Inspect all temperature monitors, printers / copiers and other IT resources.
  • Manage and implement a log of all in progress and outstanding IT related issues.
  • Be available for ad hoc "out of hours" technical support.


Competencies and Key Skills

  • Good communicator both written and verbal. 
  • Proven experience in supporting and coordinating ERP systems will be beneficial. Good general education and numeracy skills - graduate calibre. 
  • In-depth knowledge of ERP system functionalities, configurations, and integrations. Ability to proactively prevent problems and able to produce timely and high-quality results. 


Experience and Knowledge

  • Good communicator both written and verbal. User Technical Support Networking and PC Assembling. 
  • Managing firewalls and switches.
  • Microsoft 365 user administration.
  • Manage servers and backups on Azure.
  • Monitor virus alerts and manage PCs.
  • Check WSUS and release updates.
  • Manage outlook rules and email changes.
  • Hardware - Assembling, installation and repair of PCs.
  • Software - Good knowledge of Microsoft Office packages. 


If you are a passionate and driven IT Technician who thrives in a fast-paced environment, we'd love to hear from you. Join our team and contribute to the global distribution of Aerospace chemicals.

Please submit your updated resume along with a cover letter detailing your relevant experience to

Please note that this is a full-time onsite position; remote work arrangements are not available. Also, only short-listed candidates will be contacted.